Lisa Hilgenberg
On-site Community Manager
Lisah@apm-management.com
San Simeon Office: 480-460-1420
APM Office: 480-941-1077

Lisa will be onsite Monday thru Thursday
9:00am -Noon and 1:00pm-5:00pm
lunch: Noon -1:00pm
Unless it is an emergency all calls and emails left for Lisa will be returned within 24 business hours

Your San Simeon office is open to residents and owners:
Tuesday and Thursdays Only
9:00am -Noon and 1:00pm-5:00pm
Closed for lunch Noon -1:00pm

Emergencies during business hours
Mondays thru Thursday 9:00am -5:00pm please contact your community manager Lisa Hilgenberg at the San Simeon Office.

Emergencies Friday 9:00am -4:00pm
Please contact -Assistant Property Manager: Nikki Earlee
Nikki@apm-management.com
480-941-1077 x 43
Unless it is an emergency all calls will be responded to within 24 business hours.

Accounting questions or concerns please contact Peggy Meador
peggy@apm-management.com
480-941-1077 x 16
Monday – Thursday 8:30am -5:00pm
Fridays 9:00am -4:00pm

AFTER HOURS EMERGENCY PROCEDURES

After 5:00pm Mondays thru Thursday
And After 4:00pm Fridays please contact APM’s office
480-941-1077 follow the prompts for the on-call manager

Please provide the following information when leaving a message for the on-call manager:

• Your name
• Association name
• Unit number
• Contact phone number
• Description of the emergency

All voicemails left on the emergency phone will be responded to within 30 minutes.  Any non-emergency calls will be returned within 24 business hours (i.e., billing questions, violations)

Please note the afterhours phone is not monitored during business hours and messages will not be returned until after 5:00pm.

Please dial 911 for police or fire department emergencies
Association Address 16013 S Desert Foothill Rd Phoenix AZ 85048

Emergencies Include:

• Fire
• Storm damage – broken trees or tree limbs that are blocking the streets or buildings.
• Damages to structures
• Stinging insects (such as bees and wasps that have formed a hive)
• Roof leaks – Roof leaks reported while it is raining will be assigned to the contractor.
• No work will be performed while it is raining.
• Pool equipment failure
• Nonoperational gates (pool, clubhouse, gym)
• Injuries in common areas
• Flooding – Irrigation that has been running for more than 30 minutes. Main line leaks in common areas or pool areas

If you are not able to reach Lisa or Nikki during business hours, please call 480-941-1077 and ask the receptionist to transfer your call to Vice President Evelyn Shanley ext. 21 or Vice President Mayme Wilhem ext. 39